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If you’re looking for a career with relatively low barriers to entry, work-life balance, and plenty of opportunity to grow, a customer service role in a call center might be worth an application. It’s easy to think that call centers have been pushed aside by customer...

Part of achieving success in business is establishing an effective marketing strategy for your company. Marketing is a broad term and includes not only the advertisements for getting leads, but also the sales strategy that turns those leads into action by a customer ...

  In business process outsourcing, or BPO, subcontractors perform essential business operations in lieu of using internal staff. While many businesses have used external service providers, including freelancers, independent contractors and large-scale third-p...

Why Empathy Matters & How to Encourage Empathetic Leadership It’s critical for companies to hire and develop more effective managers and leaders capable of moving their organization forward during both good and challenging times. That requires looking beyond tra...

As recent research shows, the U.S. call center industry is alive and well. According to the data, the industry saw a total of 32,000 new positions added in Q1 2019, with several major companies expanding their call center operations. What this means is there’s an ...

At the end of Toy Story, Buzz and Woody are finally reunited with their owner, Andy. Having spent most of the movie as sworn enemies, the two toys finally learn to collaborate in order to get what they both desire. It’s a lesson I’m sure we’ve all taken something from. ...