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From finding prospects and communicating with clients to managing the team, there are a number of tools out there to help make sales and marketing managers’ life easier! Here are some of the top tools we’ve found for sales and marketing managers: Salesforce Sale...

With Global Business Services organizations playing an increasing and more complex role in running the business, location decisions take on an even more critical role. There are several shifts impacting the back-office service delivery landscape. The first is an evo...

Our panel of experts share their thoughts on what a contact centre advisor needs to know in order to provide the best possible customer service.  1. How to Show Empathy With self-service technologies primed to replace simpler and more transactional tasks, customers e...

There are more than 1.5 billion websites on the Internet, and roughly 200 million sites are considered active. That’s a lot of competition. If you want to improve your search rankings, grow your organic traffic, and beat your competitors, then your first step woul...

One of my favorite quotes is from Zig Ziglar and it goes like this: “You can have anything in life that you want if you just help other people get what they want.” As content marketers, we have the ability to create great content and deliver it to our clients or potenti...

At this point, you probably need no convincing that Twitter is an effective marketing tool for business. You can use Twitter to gain exposure, drive site traffic, assist in conversions and improve overall brand reputation. If you’re ready to up your investment in ...