Blog

Are you thinking about using email marketing to grow your business? If so, you’re not alone. Almost 4 billion people use email as of the year 2020, and that number is expected to rise in the future. Due to email marketing’s popularity, there are plenty of opinions o...

Helen Billingham of Enghouse Interactive discusses the impact that COVID-19 has had on many organizations and the customer experience they offer. 2020 has been a year of unparalleled upheaval and disruption, due to COVID-19. The impacts have been far-reaching, with c...

Whether you own a nonprofit or a social impact company, your cause deserves mass exposure. At times, it can feel challenging to utilize social media to unlock this. With so many competing causes and companies, much of it can feel like white noise. Fortunately, thanks to...

Leaders who aren’t trusted—or who don’t trust others—can communicate all they want, but people will discount everything they say. A powerful effect of the coronavirus pandemic has been to expose the gap between what company leaders say and what they mean. When a compa...

During this time of heightened anxiety, there’s a unique opportunity for brands to create positive memories, earn trust and develop deeper customer relationships. Personal development speaker and author Dan Millman holds that, as people, we ‘discover our character t...

One vital way to engage your customers is by asking the right questions to engage them in an automation-based conversation with your company. It is 100% possible through the CSAT software. Customer Satisfaction Survey or CSAT helps in receiving an in-depth analysis of t...