Blog

The world has changed. In the wake of Covid-19, and the global recession it has caused, business leaders, innovators, entrepreneurs, and investors are all girding for a long period of extremely challenging conditions in the global market. How can startups and innovators...

Our panel of experts share examples of how customer expectations are changing and how contact centres can react. Customers Expect Businesses to Provide Online Digital Services Consumers increasingly expect the products they are looking for to be available online, in o...

Whether you like it or not, things have changed. The traditional "rules" of work simply don't apply to a majority of jobs anymore. Whether you like it or not, things have changed. The traditional “rules” of work simply don’t apply to a majority of jobs anymore, and t...

What is a fact is that we are currently in a time of transition. One of the changes is the omnichannel consumer buying behavior that, although it continues to transform, will no longer return to what it was before. The growth of ecommerce will accelerate and con...

The World Bank says that the global economy may be facing its most massive contraction since the Second World War. The massive amount of job cuts in line with the slowing of the US economy has made one fact obvious. Businesses facing this dire situation have had to adap...

9 Tips for Supervising Frustrated Employees in Tough Times Managing a team is tough business.  Meeting deadlines, tracking budgets, developing your staff and managing employee performance are just some of the things we are responsible for.  Outside factors and diffic...