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We share examples of positive statements to use in customer service that prove particularly useful in difficult situations. Classic Examples of Difficult Situations In the contact centre, advisors are often tasked with handling customer calls in difficult situations. ...

How should you rethink what business-as-usual looks like when business is unusual? As the economic disruption caused by the pandemic continues to impact online businesses, it’s becoming apparent that there’s a widening gap between those that are taking the necessary...

A new and potentially powerful way to attract more site visitors. Google Keen proactively recommends content to users. Google has quietly announced a content discovery service called Keen. Keen is being referred to as a Pinterest competitor but that’s not entirely ac...

With so many people spending more time at home and online due to the coronavirus, your online presence is more significant than ever. And it’s not just your website that has an impact but review sites and directories too. Basically, any site that has information about y...

Your B2B tech firm can have the best sales team in the world, but if you don’t have the right marketing strategy and tools, you’ll struggle to bring in leads. Lead generation is a crucial part of any B2B tech marketing plan, but it’s also complex and can feel intimidati...

Despite many coronavirus lockdowns easing around the globe, consumers remain anxious and seek reassurance from brands. In a time of crisis, it’s understandable that predictions about the not-too-distant future are in high demand. In the case of the coronavirus pan...